At Alef, we take pride in the quality of our products and stand behind their craftsmanship. We warrant to the original purchaser ("you") that all Alef products will be free from defects in materials and workmanship for their applicable warranty period, subject to the conditions outlined below.
Warranty Conditions
To ensure your warranty claim is approved, the following conditions must be met:
- The product must have been purchased from an authorised Alef dealer.
- You must provide proof of purchase, including the date, from the authorised dealer.
- The product must be returned to Alef for evaluation.
- The product must have been used only as intended and in accordance with the care instructions.
If a defect arises from the product’s intended use in accordance with the care instructions during the warranty period, we will, at our discretion, repair or replace the defective product or part. The warranty does not cover defects resulting from third-party modifications, unauthorised repairs, or non-genuine replacement parts. Any attempt to modify or repair the product through cutting, bending, sewing, gluing, or other deconstruction will void the warranty.
Warranty Period
We strive to replace limited edition or discontinued products whenever possible but cannot guarantee their availability. If a limited edition or discontinued product under warranty is unavailable for replacement, we will provide an equivalent model based on availability.
Please note that our products and designs may evolve over time. Products repaired or replaced under this warranty may or may not incorporate these updates.
ALEF Warranty Disclaimer
This warranty is the only express warranty provided. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some jurisdictions do not allow limitations on implied warranties, so this limitation may not apply to you.
UNDER NO CIRCUMSTANCES, INCLUDING BREACH OF WARRANTY, CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, WILL ALEF BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow exclusions or limitations of such damages, so this limitation may not apply to you.
This warranty provides you with specific legal rights, and you may have additional rights depending on your location.
How to Submit a Claim
To submit a warranty claim, please contact our Customer Service team. An ALEF representative will review your request and respond within two business days.